What if I'm not completely satisfied with a product?
If you receive a product that you are not satisfied with, you have 14 days to return the product upon receiving your order. Shipping cannot be refunded for this type of return. However, if you would like to exchange an item, please place your new order to receive your replacement items quickly. Your return will be credited in a timely fashion.
How do I return a product?
You are welcome to return unopened merchandise within 14 days of the date received. No opened merchandise will be refunded. Any opened items that are sent back to us will not receive credit and will not be returned to the customer.
A 20% restocking fee will apply to all returned items unless they are opened. No refund can be issued on damaged merchandise returned due to improper use or packing of the product by the consumer.
Do not return defective merchandise. You must email us first if your shipment arrives damaged! Be sure to include your 6-digit order number in the subject line of your email. Also be sure to include a detailed description of the problem along with supporting photos.
Any items purchased from the Clearance Sale section of our website cannot be returned under any circumstance. If they are returned, they will not be credited or sent back.
Please provide the information below and include a copy of the original packing slip with your return. It is your responsibility to wrap the merchandise securely. Please use appropriate padding on fragile items and keep all pieces together. For your protection, we recommend UPS or Insured Parcel Post for shipment:
6-Digit order number
Your full name (First and last)
Contact e-mail address
Product(s) being returned
Reason for return
Shipping costs are NOT refundable unless there is a manufacturer's defect or an error on our behalf.
Where do I send my returns?
Return the item to the following address:
You may return the product by any means you wish; however, we suggest First Class Parcel Post, UPS, FedEx or AirBorne Express because they provide ways of tracking the package to ensure delivery. After we have received the returned product, please allow up to 2 weeks for a credit to be issued to your credit card. If you have any questions regarding returning an order, please contact Customer Service via e-mail at firstname.lastname@example.org or call us toll-free at 888-643-3744 (option 1).
I have returned my items, now I need new ones.
We ask that all customers return to our website to place a new order for additional items. No written or typed requests sent along with returns will be fulfilled unless a new order is placed on our website. All orders need to be placed on our website so they can be processed and tracked without error on our behalf.
All items are in-stock unless noted above. All orders ship within 2 to 3 business days from date of purchase. Matching screws are included with all wallplates.