Return Policy
What if I'm not completely satisfied with a product?
If you receive a product that you are not satisfied with, you have 30 days to return the product upon receiving your order. We offer free returns via Redo, when you opt-in at checkout. Once the return process has begun, you will be issued an RMA# which you can reference along with your original order number. Please allow 14 business days for a credit to get applied from the date received by us.
How do I return a product?
- No refund can be issued on damaged merchandise returned due to improper use or packing of the product by the consumer.
- Do not return defective merchandise. You must email us first if your shipment arrives damaged! Be sure to include your 5 or 6-digit order number in the subject line of your email. Also be sure to include a detailed description of the problem along with supporting photos (If possible).
- Any items marked with a sale price or clearance price cannot be returned under any circumstance. If they are returned, they will not be credited or sent back.
- We offer free returns via Redo, when you opt-in at checkout.
What is Redo?
When you opt-in for Redo at checkout for only $0.98, your return shipping label is included, allowing you to return any item(s) in your order for a refund, store credit or exchange for FREE.
If you decide not to buy Redo at checkout, you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy.
I have returned my items, now I need new ones.
We ask that all customers return to our website to place a new order for additional items. No written or typed requests sent along with returns will be fulfilled unless a new order is placed on our website. All orders need to be placed on our website so they can be processed and tracked without error on our behalf.
FREE SHIPPING on orders of $75.00 or more
$8.99 flat-rate shipping for orders under $75.00
All orders ship out within 1 to 5 business days from date of purchase.
Matching screws are included with all wallplates.
